Privacy Policy | Preferred Water Solutions

Legal

Privacy Policy

Last updated: August 2026

Effective Date: August 1, 2026

Preferred Water Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us to request services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

Information We Collect

We may collect the following types of information when you interact with our website or submit a contact or quote request form:

  • Personal Identifiers: Your first and last name.
  • Contact Information: Phone number and email address.
  • Service Information: Details about your water concerns, property type, or other information you voluntarily provide.
  • Device & Usage Data: IP address, browser type, pages visited, and time spent on our site, collected automatically via cookies and similar technologies.

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your quote requests and schedule free water tests.
  • To contact you by phone, email, or SMS/text message regarding your inquiry or appointment.
  • To send follow-up communications, promotions, or service updates (only where you have provided consent).
  • To improve our website and customer experience.
  • To comply with applicable laws and regulations.

SMS / Text Message Communications

By submitting a form on our website and providing your phone number, you expressly consent to receive SMS text messages from Preferred Water Solutions. These messages may include appointment confirmations, follow-ups, promotional offers, and service updates.

  • Message and data rates may apply.
  • Message frequency will vary.
  • You may opt out at any time by replying STOP to any text message.
  • For help, reply HELP or contact us at [email protected].

We do not sell or share your phone number or consent data with third parties for their own marketing purposes.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.

Third-Party Services

We use GoHighLevel (GHL) as our CRM and form management platform. Information submitted through our website forms is stored and managed within GHL. We may also use Google Analytics or similar tools to understand site traffic. These third parties have their own privacy policies governing the use of your data, and we encourage you to review them.

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy or as required by law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide our services, and comply with our legal obligations. You may request deletion of your information at any time by contacting us.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate data.
  • The right to request deletion of your data.
  • The right to opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Effective Date" at the top of this page. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: